Q:

Why is there an application fee?

A:

The fee provides companies with access to the PACE-SRO Audit tool and the PACE Regulatory Guide. The fee also covers the administrative and review functions associated with the cost of the audit and assessment report.

Q:

Is there a fee for the independent audit conducted by CompliancePoint?

A:

Yes, there is a fee. The fee varies depending based on whether an onsite assessment is required and the complexity of the company's operations.

Q:

Is there a fee for the calling data audits?

A:

Yes, the calling data audits are $1,000 for each audit.

Q:

What is the PACE-SRO Audit Tool?

A:

The PACE-SRO Audit Tool is a web-based software solution designed to facilitate the evaluation of a company's Teleservices practices against the PACE-SRO Standards.

Q:

Can the PACE-SRO Audit Tool be accessed by multiple in-house users and does the software have the ability to manage multiple audits?

A:

Yes, PACE-SRO Audit Tool offers the ability to run multiple audits simultaneously and over time.

Q:

Is there a particular industry or Teleservices channel that is best served by the PACE-SRO Audit Tool?

A:

PACE-SRO Audit Tool is built to support virtually all contact center channels from inbound,  outbound, charity or any combination.  We have your business channel covered!

Q:

How do I use the PACE-SRO Audit Tool?

A:

PACE-SRO Audit Tool is a web-based software solution that can be assessed after completing the PACE-SRO application.